How to Screen Korean Medical Tourism Companies, Concierges or Facilitators

Are you wondering if you should use a Korean medical tourism company, agency or facilitator to help you plan your treatment journey to Korea?

There are over 2,000 licensed medical tour facilitator companies in Korea. How can you tell which ones are legit and seasoned companies with a keen understanding of the local medical landscape versus fresh wantrepreneurs growth hacking and playing healthcare startup?

1) Years of experience: Ask the company for their medical tour license number:

This information will tell you if they are a licensed and insured enterprise in Korea, and it will also tell you their establishment date.

A Korean medical tourism facilitator’s license number looks like this:


The first number reveals how many years they have been working in the industry. If it’s under two years old, or worse less than one year, then that means you are among their first set of patients.

Don’t walk – RUN!

2) Ask how many patients they have handled

It is essential to ask how many cases the company has managed, which are similar to your goals. Ask how they select and match you with hospitals.

If their answers are:

  • “We know because we are Korean,”
  • “We can use Korean search engines, and we can translate reviews posted on Korean blogs and forums into English.”

Or if they made their subjective assessment without actually sending real cases there: Don’t walk – RUN!

3) Ask about their qualifications

They should have experience working in the medical industry. That means years of on-the-job experience, published work, certifications, academics, expert lecture invitations, industry interviews, and even reading content written by their executives will give you an understanding if they know their stuff.

Medical Tourism Korea

My Seoul Secret founders (That’s me) are often invited as subject matter experts by the Korean Ministry of Health to teach, advise and lecture on best practices for foreign patients.

If their answers are:

  • “Well, my brother-in-law or extended family members are doctors.”
  • “We have a doctor as an advisor without any valid proof of the advisor’s guidance or contribution (usually it’s just someone who just let them put their medical profile on their web page)”

Don’t walk – RUN!

4) Ask tough questions concerning your case and how they make money

They should sound like competent and articulate experts with the ability to give reliable answers. Ask them how they research and select providers, and how they earn their money. Most Korean companies are commission-based, but most try to hide this or feel embarrassed about revealing this.

Ask if this creates a conflict of interest, and what’s the alternative to their service. Then gauge their sincerity, opinion, and thoughts about this answer.

If you hear fluff, hesitation, or they simply say, “our services are free” and don’t explain how they make money – Don’t walk – RUN!


Service Plans

5) Ask what they had done when things didn’t work out

You should understand their policies and their ability to be prepared if things don’t work out.

If they say, “we have a perfect track record,” or “things have always worked out.” That means they don’t have enough experience because nothing in medicine works out 100% of the time, all treatments come with risks.

Published originally on my LinkedIn

Related Articles:

Licensed & Ethical Medical Tourism Agencies vs Illegal Surgery Brokers & Unethical Agencies

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